Helpdesk and Onsite Support for Strata and Commercial Clients
Southern Cross Electronic Security provides responsive support for access control, CCTV, intercom and alarms. Get help by live chat, logged ticket or phone. Technical issues are triaged immediately, routed to the right technician, and followed through to closure with clear updates and documented outcomes.
Leading Brands and Our Technology Partners
SCES collaborates with reputable manufacturers to guarantee system reliability, seamless integration, and ongoing long-term support
We support commercial and strata sites across Sydney, Central Coast and Wollongong. All jobs are tracked in Zendesk, with reference numbers and status updates. Phone support is available on 1300 097 727, press 2 for support. For emergencies, call first.
Technical Support and Service Requests
Choose your preferred channel to reach our team and resolve issues quickly
Live Chat
Best for quick questions and minor faults. If no response in 30 seconds, you’ll be prompted to log a ticket.
Log a Support Ticket
Create or update a case with attachments and site details. Ticket routing will choose Sales, Support, or Accounts based on the topic.
Call 1300 097 727
For assistance, press 2 to reach support after hours, please call only for critical or emergency issues.
Support Response Priorities and Targets
Our standard response targets based on issue severity
| Priority | Description | Target response |
|---|---|---|
| P1 | Safety or critical access events. | Target response within 4 hours. |
| P2 | Major degradation or multiple users affected. | Target next business day. |
| P3 | Routine issues and maintenance. | Target within 2 to 3 business days. |
Support Hours
Standard hours: Mon to Fri 8:00am to 5:30pm
After hours: Emergency call-out available for P1 events
Supported Systems and Platforms
The security platforms we service and support across access control, CCTV, intercom and alarms
Access Control
XECURE, Inner Range Integriti, Inner Range Inception
CCTV
Uniview, Hikvision, Dahua and most major brands
Intercom
IP, GSM, industrial, and 2-wire systems
Alarms
Bosch, XECURE, AJAX, Integriti, Inception
Schedule an Onsite Service Visit
Request a licensed technician for fault diagnosis, repairs, or preventative maintenance
Log a Support Ticket
Attach photos, logs or error codes to help us resolve your issue faster
How to Contact Support
Choose the best channel for your issue to reach the right team quickly
Chat
Click the Chat Now or Call me button in the footer to start a live session.
Visit Us
Southern Cross Electronic Security Pty Ltd
Master Security Licence: 000102200
ABN: 86 169 122 034
Suite 4, 367–369 Victoria Street
Wetherill Park NSW 2164
Hours: Monday–Friday, 9:00 am – 5:00 pm
Postal: PO Box 6191, Wetherill Park NSW 2164
Phone: 1300 097 727